Privacy Policy

We collect information that identifies, relates to, or could reasonably be linked to you or your business (“Personal Information”) in the following ways:

• A. Information You Provide to Us (Client Data):
  • Contact & Business Information: Name, email address, phone number, company name, and physical address provided during consultations or account creation.
  • Billing Information: Payment details and billing addresses required to process invoices (typically handled securely by third-party payment processors).
  • Account Credentials: Temporary access credentials or delegated permissions provided by you to manage third-party infrastructure (e.g., Google Workspace, Google Business Profiles, domain registrars).
• B. Information We Process on Your Behalf (End-User Data): For services such as “The Reputation Engine” or custom Next.js web applications, we may process data belonging to your customers (e.g., customer names and phone numbers for SMS review requests). In these instances, RankIO acts strictly as a data processor. You retain all ownership of this data, and you are responsible for ensuring you have the necessary consent to collect and share it with us.
• C. Automatically Collected Information: When you visit rankio.me, we may automatically collect standard usage data, including IP addresses, browser types, operating systems, and site navigation metrics to improve our digital presence and website performance.

We use the information we collect for the following business purposes:

• Service Delivery: To register domains, configure professional email setups, optimize Google Business Profiles, and deploy web applications.
• Automated Communications: To operate missed-call text-back systems and review request flows using communication infrastructure such as Twilio SendGrid.
• Client Communication: To send project updates, invoices, quotes, and respond to your inquiries.
• Platform Operations: To host, monitor, and maintain custom applications deployed on platforms like Vercel.

RankIO does not sell your Personal Information. We may share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who provide infrastructure necessary to operate our business, such as web hosting (e.g., Vercel), email and SMS gateways (e.g., Twilio SendGrid), domain registrars, and payment processors. These providers are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose your information if required to do so by law, in response to a subpoena, court order, or to protect the rights, property, or safety of RankIO, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, alteration, or destruction. However, no digital transmission over the internet or cloud storage system is 100% secure.

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our contractual obligations to you, or as required by law. End-User Data processed for automation campaigns is routinely purged or anonymized according to our internal security protocols.

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

• Access & Correction: You may request a copy of the Personal Information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request that we delete your Personal Information, subject to certain legal or operational exceptions (e.g., retaining billing records for tax purposes).
• Marketing Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those emails or contacting us directly.

Our website and custom-built client dashboards may contain links to third-party websites or integrate with third-party software (e.g., Google). This Privacy Policy does not apply to those third parties. We encourage you to read the privacy statements of any external services you utilize.

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will post the updated version on rankio.me with a revised “Last Updated” date. We encourage you to review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: